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WE SHIP USPS PRIORITY MAIL BY TOTAL PACKAGE WEIGHT.
'GO TO CHECKOUT' TO SEE CALCULATED COST.
The Bottom Line On Shipping:
'GO TO CHECKOUT' TO SEE CALCULATED COST.
The Bottom Line On Shipping:
- We want to get things to you as quickly as we possibly can;
- To keep things simple, we offer Free Shipping on any domestic order totaling over $75 every day;
- Product availability may vary- you will always be notified of any variances to our standard policy;
- Under-commit; over-deliver.
The Details:
Our primary shipping service is USPS. We use “Priority Shipping” which is fast, two-day service to most locations for packages. This is the only only two-day service that delivers to mailboxes, mail slots and P.O. Boxes. Also, they offer Saturday delivery and residential delivery at no extra cost.
A note on availability; each product usually ships within 5 (Five) Business Days. For example, some items will ship within 24 hours, others in a few days, while some may take as many as several weeks (especially custom products). We pride ourselves on our quality products, and that means EACH one is hand-made, and may not be on hand at the moment you order. Additionally, please note that delivery time is also based on "business" days.
International Orders:
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.
Free Shipping Offer:
We have a standing policy of free shipping on any domestic order totaling $75 or more (before tax). This offer applies to our shipping service USPS thru "Priority Mail Shipping". Free shipping promotions are available on domestic shipments only.
The Bottom Line on Returns:
- Most importantly, we want you to be happy with your purchase, and we would like to be the place you think of first when you think of quality goods for your dogs.
- If you have any problems with goods purchased from us, first please contact us by phone (412) CK9D-4-ME, or email us at ginny@customk9design.com. We are available at most any time.
- You are responsible for measuring your dog and ordering the correct size. Please do not allow your dog to wear the item if it does not fit. Try it on, it fits or it doesn't!
- Most items may be returned within 7 days of delivery (if returned in sell-able condition), for an exchange or a refund (less restocking fee and shipping charges if applicable).
- A 15% restocking fee will be assessed on all returns and exchanges. Historically, we have had only returns/exchanges on items that did not fit properly. Please measure you're dog before ordering, and follow the sizing instructions. Proper sizing should eliminate all need for return or exchange.
Regarding Free Shipping Promotions:
We offer Free shipping on sale exceeding $75 as a benefit of purchasing from Custom K9 Design. Returns will be refunded the full amount less our actual outbound shipping cost.
*Of course any item that has a defect in quality or workmanship can be returned for a full refund or preferably exchanged thru our Lifetime Guarantee Program.
**If an item you're returning will not make it back to us within 30 days of the date of delivery, please contact us to determine if we can issue a full refund.
